Return & Refund Policy

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• Items must be unused, unwashed, and in original condition

• All original packaging must be included

• Return requests must be submitted before items are sent back

How to Request a Return

To initiate a return, please contact us at [your email address] with:

• Your order number

• Reason for the return

Returns sent without prior authorization may not be accepted.

Non-Returnable Items

• Items that have been used or damaged due to improper handling

• Items returned without original packaging

• Items returned after the 14-day return window

Refunds

Once we receive and inspect the returned item, we will notify you of the approval status.

• Approved refunds will be issued to the original payment method within 5–10 business days

• Original shipping fees are non-refundable, unless the return is due to a defective or incorrect item sent by us

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service, as QWALA is not responsible for lost return shipments

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos. We will arrange a replacement or refund at no additional cost.

Delayed or Missing Refunds

If you have not received your refund within the stated timeframe, please contact your payment provider first. If the issue persists, contact us at [your email address] for assistance.

Product Specifications

• Material: Food-grade stainless steel

• Insulation: Double-wall vacuum insulation

• Lid Type: Leak-proof screw lid

• Use: Hot & cold beverages

• Care: Hand wash recommended